Privacy Policy for Pousada Le Scale

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.

We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation patterns, timing of visits, device information, and interaction metrics. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration, pages visited, and features accessed. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing trends, and optimizing content delivery, which enables us to provide better services, personalize user experiences, and maintain system security. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.

We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, and account preferences. This information is collected through registration forms, account creation processes, and direct user input and may include communication preferences, payment details, and security settings. The source of this data is you, the user. We process this information for managing user accounts, processing payments, providing customer support, and sending service notifications, which enables us to maintain secure user accounts, process transactions, and provide essential services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process profile data (“profile data”), which comprehensively includes biographical information, preferences, interests, booking history, and accommodation requirements. This information is collected through profile completion forms, booking processes, and user interactions and may include special requests, dietary requirements, and travel preferences. The source of this data is your direct input and booking activities. We process this information for personalizing services, improving recommendations, managing bookings, and enhancing user experience, which enables us to provide tailored services, better accommodation matches, and improved customer satisfaction. The legal basis for this processing is our legitimate interests in providing personalized services and maintaining appropriate records of our users.

Your Rights:

Right to Access
You have the right to access your personal data, which means you can request and receive a comprehensive copy of all personal information we hold about you. This includes the ability to verify the data we process, understand how we use it, and confirm its accuracy. To exercise this right, you can submit a formal request through our website or contact our data protection officer directly. We will respond within 30 days and may require proof of identity, current address, and additional verification documents to protect your privacy.

Right to Rectification
You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we hold about you. This includes the ability to update contact information, correct personal details, and modify account preferences. To exercise this right, you can either update information directly through your account settings or submit a formal correction request. We will process valid requests within 15 days and may require proof of identity, supporting documentation, and specific details about the information to be corrected.

Right to Erasure
You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to remove account information, delete usage history, and withdraw previous consents. To exercise this right, you must submit a formal deletion request specifying the data you want erased. We will respond within 30 days and may require government-issued identification, account verification, and written confirmation of the request.

Right to Restrict Processing
You have the right to restrict processing, which means you can limit the way we use your personal data while maintaining its storage. This includes the ability to pause data processing, temporarily suspend account activities, and limit data usage to specific purposes. To exercise this right, you can submit a processing restriction request through our dedicated privacy portal. We will respond within 14 days and may require account verification, specific processing details, and justification for the restriction request.

Right to Data Portability
You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to download your data, transfer account information, and move your data to other platforms. To exercise this right, you can request a data export through our website or contact our support team. We will respond within 30 days and may require identity verification, account authentication, and specification of the data format requested.Data Handling and Security

We process Service Data which includes booking details, accommodation preferences, travel dates, guest information, and special requirements. This processing involves automated reservation systems, customer service interactions, and guest profile management, enabling us to provide personalized hospitality services. For example, in the context of Home, this includes room preparation specifications, dietary requirements, and concierge arrangements. The legal basis for this processing is contractual necessity and legitimate interests, specifically to fulfill our accommodation services and enhance guest experiences.

We process Technical Data which includes device identifiers, IP addresses, browser information, and website interaction patterns. This processing involves automated logging, analytics tools, and security monitoring systems, enabling us to ensure website functionality and security. For example, in the context of Home, this includes optimizing our booking platform and maintaining secure payment processes. The legal basis for this processing is legitimate interests and legal obligations, specifically to maintain service security and prevent fraud.

We process Communication Data which includes email correspondence, chat logs, feedback forms, and support tickets. This processing involves customer service systems, communication platforms, and feedback analysis tools, enabling us to provide effective support and service improvements. For example, in the context of Home, this includes handling reservation inquiries and managing guest feedback. The legal basis for this processing is legitimate interests and consent, specifically to maintain quality communication and enhance guest satisfaction.

Security Measures

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by ISO 27001, GDPR requirements, and industry-specific standards, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Account Information: 7 years from last activity, ensuring compliance with tax and business regulations
Usage Data: 2 years from collection, supporting service improvement and analysis
Transaction Records: 10 years, meeting financial reporting requirements
Communication History: 3 years from last interaction, facilitating customer support
Technical Logs: 1 year, enabling security monitoring and system optimization

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for Pousada Le Scale

Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure proper technical operations across our hospitality platform. In our home and accommodation context, these cookies enable secure booking processes, maintain guest preferences, and ensure seamless navigation throughout your stay planning. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability

Functional cookies enhance your experience by remembering your preferences. When you visit Pousada Le Scale, these cookies remember your preferred language, customize content based on your region, and maintain your selected room preferences and booking details. They enable:
– Language preferences
– Region-specific content
– User interface customization
– Feature optimization
– Personalized settings

Analytics cookies help us understand user behavior on pousadalescale.com. They collect information about how guests interact with our accommodation listings, navigate through virtual tours, and engage with our booking features. These cookies track:
– Page interactions
– Navigation patterns
– Feature usage
– Session duration
– User preferences

Performance cookies assess and improve website operation by monitoring how quickly our room availability updates, ensuring smooth virtual tour experiences, and optimizing image loading for property showcases. They focus on:
– Monitoring site speed
– Identifying technical issues
– Optimizing content delivery
– Analyzing user experience
– Tracking system performance

Cookie Management

You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings

GDPR Compliance

For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency

CCPA Compliance

California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information

COPPA Compliance

Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights

Updates and Changes

Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring

Contact Information

For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for pousadalescale.com and covers all associated services within the Home industry.