Privacy Policy - Pousada Le Scale

1. Introduction

At Pousada Le Scale (“we”, “our”, “us”), your privacy and the protection of your personal data are of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and use our website, pousadalescale.com (the “Website”). We are committed to ensuring full compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), and to maintaining transparency about our data practices.

By accessing or using pousadalescale.com, you acknowledge and agree to the terms of this Privacy Policy.

2. Scope and Data Controller

This Privacy Policy applies to all data processing activities conducted via our Website and related services. Pousada Le Scale is the data controller responsible for the processing of your personal information in accordance with this Policy.

If you have any questions about this Policy or how your data is handled, please contact us at [email protected].

3. Categories of Personal Data We Collect

We collect and process various categories of personal data, either provided directly by you or automatically through your interaction with the Website. These categories include:

a) Usage Data: Information about how you use the Website, including but not limited to your IP address, browser type and version, referral source, pages visited, time and date of your visit, time spent on those pages, and other diagnostic data.

b) Account Data: Information you provide when creating or updating your account, such as your full name, email address, phone number, postal address, and booking details.

c) Profile Data: Information regarding your preferences, travel history, interactions with the Website, booking habits, and feedback or reviews submitted.

d) Communication Data: Records of your correspondence with us including support inquiries, messages submitted through our contact form, and other communications.

e) Technical Data: Information about the device and systems you use to access the Website, such as unique device identifiers, operating system, language settings, geographical location, and browser configurations.

f) Transaction Data: Details of transactions you carry out with us, including payment details (processed via secure third-party gateways), invoices, confirmation details, and delivery/booking arrangements.

g) Preference Data: Your consent for email marketing, subscription status, purchase interests, and interaction with promotional communications.

We may combine information from different categories and sources for the purposes set out below.

4. Legal Bases for Processing

We process your personal information only where permitted by law. Depending on the context, we rely on one or more of the following legal bases for processing personal data:

– Consent: Where you have provided explicit consent for the processing of your data (e.g., receiving marketing emails).
– Contract: Where processing is necessary to enter into or perform a contract with you (e.g., making a reservation or fulfilling your request).
– Legitimate Interests: For the improvement of our services, website security, and business development, provided such interests are not overridden by your data protection rights.
– Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

5. Your Rights

You have various rights under applicable data protection laws. Subject to verification of your identity and in accordance with local law, you may:

– Access: Request a copy of the personal data we hold about you.
– Rectification: Request the correction of inaccurate or incomplete data.
– Erasure: Request the deletion of personal data where there is no lawful reason for us to continue processing it.
– Restriction: Request the limitation of data processing under certain conditions.
– Portability: Receive your personal data in a structured, commonly used and machine-readable format and transfer it to another controller.

To exercise any of your rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to safeguard the personal data under our control. These measures include:

– Encryption of data during transmission and storage
– Access controls and role-based authentication
– Regular data backups and recovery procedures
– Internal staff training and confidentiality agreements

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is entirely secure.

7. International Transfers

Where data is transferred outside the European Economic Area (EEA) or your local jurisdiction, we ensure an adequate level of protection by relying on Standard Contractual Clauses or other approved mechanisms. We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy irrespective of location.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy and to meet legal, regulatory, or contractual obligations. Specific retention periods include:

– Usage and Technical Data: up to 24 months for analytics purposes
– Account and Profile Data: retained for as long as the account remains active, or up to 5 years after closure
– Transaction Data: retained for up to 7 years to comply with accounting and tax purposes
– Communication and Consent Data: retained for 24 months unless further retention is justified

We will securely delete or anonymize your personal data once it is no longer required.

9. Cookie Policy

Our Website uses cookies and similar technologies to enhance user experience, provide essential site functionality, and analyze how visitors interact with our services.

Types of cookies we use:

– Essential Cookies: Necessary for the Website to function properly (e.g., security, account login).
– Functional Cookies: Remember your preferences and settings.
– Analytics Cookies: Collect anonymous usage statistics and help us improve site performance.
– Performance Cookies: Monitor performance and detect issues with page load times or interface problems.

10. Cookie Management and Compliance

Users can manage their cookie preferences through the cookie banner settings available upon visiting pousadalescale.com or by adjusting their browser settings. Under GDPR and CCPA, users have the right to:

– Reject non-essential cookies
– Access and delete cookie data
– Revoke previously given cookie consent

By continuing to use the Website without modifying your cookie settings, you consent to our use of necessary and other accepted cookies, in accordance with this Policy.

11. Children’s Privacy

Our services are not directed to persons under the age of 13, and we do not knowingly collect personal data from children. If we discover that we have inadvertently gathered data from a child under the age of 13, we will promptly take steps to delete such information in accordance with applicable laws.

If you believe we may have collected data from or about a child, please contact us immediately at [email protected].

12. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our legal, regulatory, or operational obligations. Any such changes will be posted on this page, and, where appropriate, we will notify you through email or prominent notices on pousadalescale.com.

We encourage users to review this Privacy Policy periodically to stay informed of how we are protecting their information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://pousadalescale.com

We are committed to protecting your privacy and complying with all applicable laws and standards. Please do not hesitate to reach out with any concerns related to your personal data or privacy rights.